Subscription Policy

Use of the Reya platform requires a valid paid subscription. This Subscription Policy sets out the terms that apply to subscriptions, trial offers, recurring billing, cancellation, and refunds. It forms an integral part of our Terms of Use.

Subscriptions are managed through your account on myreya.app.

We may occasionally offer trial access in connection with selected subscription plans. If a trial is available for the plan you choose, the duration of the trial and any other relevant conditions will be shown to you on the pricing, purchase, or checkout page before you complete the transaction.

Unless you cancel before the applicable trial period expires, the trial will convert automatically into a paid subscription. The payment method used for the purchase will then be charged the subscription fee presented to you before you confirmed the transaction.

If no trial is expressly displayed or offered during checkout, the subscription will begin as a paid subscription once the purchase has been successfully completed.

We may also provide promotional pricing, introductory discounts, or other limited-time subscription offers. Unless the terms of a particular promotion state otherwise, the subscription may continue after the promotional period at the standard subscription price disclosed in connection with that offer.

Subscriptions renew automatically. At the end of each billing cycle, your subscription will renew for the next applicable subscription period unless you cancel it before the renewal occurs.

We may offer different subscription plans, premium functionality, optional features, upgrades, or separately priced add-ons. Any additional fees and material terms applicable to those purchases will be shown to you before you confirm them.

By confirming a subscription purchase, you authorize us and/or the applicable payment provider to charge the payment method selected for the transaction.

Purchase approval may take place through any supported method, including biometric authentication, one-click or device confirmation, entering payment information on our website, or confirming a purchase through an Apple, Google, or other supported payment interface.

The initial charge will correspond to the amount disclosed for the first subscription period, including any applicable trial conversion price, introductory rate, or promotional price. Unless you cancel the subscription, you also authorize recurring charges for future billing periods at the renewal price then applicable to your plan.

The amount payable for the initial subscription period and the recurring or renewal price will be disclosed before you complete your purchase.

Your subscription will continue to renew automatically until you cancel it.

Once a cancellation becomes effective, future automatic renewals will stop. Unless applicable law requires otherwise, cancellation does not normally end your paid access immediately. You may continue to use the subscription features until the end of the billing period for which payment has already been made.

If you have purchased more than one subscription, plan, or separately billed service, each will be treated independently. Cancelling one will not automatically cancel any other active subscription or separately billed service.

You may request cancellation of a trial or paid subscription by contacting our Support Team at [email protected]. To provide sufficient time for processing before the next billing event, we recommend submitting your cancellation request at least 24 hours before the end of the applicable trial period or current billing cycle.

PLEASE NOTE that deleting your Account does not automatically cancel an active subscription.

For subscriptions purchased, or trials started, through our website, refund requests are reviewed on a case-by-case basis and may be granted at our discretion, without limiting any mandatory rights available to you under applicable law.

Unless a refund is required by law or is expressly available under the relevant purchase terms, fees paid for a subscription period during which access to the Service has been provided are generally non-refundable. This applies even if the billing period has already begun or has already ended.

We may change subscription prices from time to time. If the price of your subscription changes, we will provide reasonable notice, which may include displaying the revised price on myreya.app and/or notifying you by email.

If you do not wish to continue at the revised price, you may cancel the subscription before the new price becomes effective.

If you have questions about your subscription or billing, or if you wish to request cancellation or a refund review, please contact us at [email protected].